General Terms and Conditions (AGB)
Area of Validity
These general terms and conditions apply both to all reservation requests and to binding bookings of Crystal Flora Beach Resort and other services via the world-wide reservation system of Crystal Flora Beach Resort. Detailed information and contract conditions, which are beyond these general business terms and conditions, you receive and accept separately, during the individual reservation and booking dialogues.
Reservation Request and Booking
Every reservation request and booking will be forwarded to the Crystal Flora Beach Resort, via Crystal Flora Beach Resort as carrier of the message. The bookings of rooms and other services via Crystal Flora Beach Resort are binding. Thus, an accommodation or travel service contract comes into effect, via mouse click, when making a booking. Please pay attention to individual cancellation deadlines and conditions in particular.
Changes and Cancellations
In order to avoid misunderstandings, please inform us of all changes, additional information or cancellations (if possible) immediately, via the Crystal Flora Beach Resort reservation system or, at very short notice, directly inform the Crystal Flora Beach Resort.
The traveler can cancel the reservation at any time before the beginning of travel ,which can be deleted by the traveler with booking number in our system or,
by the mediating travel agency of Crystal Flora Beach Resort.
Costs incurred due to customer cancellation will be charged according to the amount of time confirmation of cancellation is received by us prior to start date of holiday.
Wir recommend to send these in writing via e-mail or via fax.
The cancelation costs from the total amount ;
up to 30. days before the beginning of travel: 15% of total amount.
from 22. up to 29. days before the beginning of travel: 20%
from 15. up to 21. days before the beginning of travel: 30%
from 7. up to 14. days before the beginning of travel: 50%
from 1. up to 6. days before the beginning of travel: 60%
on the departure day: 90% of total amount.
Payment and booking confirmation
You have four different payment options ;
1- With credit card payment.
When you sign in securely to Crystal Flora Beach Resort, all your transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer 3.0, 4.0, and 5.0 and other popular browsers.
SSL safe connection and technology secure transaction has effectively protected all customers of Crystal Flora Beach Resort who have transmitted their credit card numbers online and made a purchase since we launched in January 2004.
SSL encrypts your credit card number, name, address, and phone number over the Internet.
This makes doing business over the Internet as secure as purchasing by telephone.
* Your information is safe on Crystal Flora Beach Resort
If you don't want to send your credit card over the Internet, you don't have to.
Crystal Flora Beach Resort is not responsible if you are on wrong address or delivery to person which is not in the address in that time. Guests have to reserve currency that is residing in the country. If guests reserve different currency they are responsible to pay price discrimination that the hotel determine. The hotel is not responsible for pecuniary loss.
2- Credit card in phone-in option.
If you would feel more comfortable your credit card details over the phone call
Phone : +9+90 242 824 97 27
3- Credit card in fax-in option.
If you would feel more comfortable your credit card details over the fax sending
Please print your voucher, fill your credit card details and fax to +9+90 242 824 97 27
4- With bank transaction to our bank account.
Please transfer the amount of deposit directly to the following bank account under indication of your reservation number (e.g. TRaafdty-82 )
Information to Revocation Rights
You can revoke your registration with Crystal Flora Beach Resort at any time. Please send an according e-mail to callcenter@kilithg.com
Governing Law and Jurisdiction
These conditions are governed by and constructed in accordance with the laws in Turkey. You agree, as we do, to submit to the jurisdiction of the court located in Antalya Turkey..
Information on Protection of Privacy
Crystal Flora Beach Resort would like to enforce trust in the online reservation of hotel & travel services. Thus, we inform you extensively,
Anonymous use of Reservation Service
Usually, you can activate our reservation service, without giving away any personal information, i.e. an anonymous usage is possible. Thus, you can inform yourself about offers without having to register.
Registration
If you want to be named at Crystal Flora Beach Resort as inquiry and/or booking customer, then we need personal data, such as your name and address, in order to process transactions. When this data entry is necessary, it is indicated explicitly during registration. This obligatory data, the extent of which can be seen from the registration form, is needed and transferred for the arrangement of the contractual relationship. Furthermore, you will receive Crystal Flora Beach Resort newsletter regularly, on the basis of this obligatory data. You can cancel its delivery at any time. Entry of data, indicated as non-obligartory, is not necessarily needed for registration. If you make non-obligatory entries, they will be evaluated in anonymous form for statistical purposes.
Transaction Data
If you appear as inquiry and/or booking customer , hotel.de forwards data, needed for the accommodation contract, which you communicated to us during registration, to the individual contract partners. Your own inquiries and/or bookings will be recorded only for the purpose of making this information accessible to you.
Usage Profiles
Crystal Flora Beach Resort does not construct any personalised usage profiles. If you move on the Crystal Flora Beach Resort reservation plattform, this movement is only recorded in anonymous form, i.e. no connection can be made to you. Data gathered that way is used by hotel.de to improve usability and design of internet representation.
Deletion
On request, we delete your data completely and immediately. Please turn to callcenter@kilithg.com in this case as well. Please note, that a deletion of data can only be made when all open transactions have been closed. We gladly inform you about a deletion of data on request.
Due to incorrect or incomplete information, the hotel is not responsible for unrealized transfers.